A highly skilled and dedicated administrative and customer service professional, with a solid background in supporting teams, managing customer relationships, and streamlining operational workflows. This candidate brings extensive experience in handling complex customer service, data management, and account coordination tasks across diverse industries. A strong communicator, they thrive in collaborative environments, as well as when working independently to resolve issues and ensure smooth business operations.
Key Achievements:
- Voted Customer Service Hero Award for consistently demonstrating exceptional customer service.
- Awarded Training Organiser of the Year for successfully coordinating training initiatives.
Core Skills & Expertise:
- Customer Service Excellence: Compassionate and proactive, adept at addressing customer queries and providing timely, clear, and effective solutions.
- Team Collaboration & Leadership: Strong experience in both supporting remote teams and working autonomously, excelling in administrative management.
- Technical Proficiency: Proficient in various CRM systems, SAP, Salesforce, and cloud-based platforms, with significant experience in data management and support systems.
- Organisational Skills: Excellent at handling complex scheduling, prioritising tasks, and maintaining a well-ordered workflow in fast-paced environments.
- Communication: Skilled in both written and verbal communication, able to engage with customers, colleagues, and external partners in a professional and approachable manner.
Professional Experience:
- Customer Support & Data Management: Provided high-quality customer service, managing databases, resolving issues, and offering administrative support across a range of industries.
- Account Management & Coordination: Skilled in managing customer accounts, debt plans, and financial transactions, with attention to detail and efficiency.
- Problem-Solving & Process Improvement: Continuously identified areas for improvement in customer service workflows and contributed to process enhancements.
- Team and Time Zone Management: Coordinated operations across multiple time zones, supporting remote teams and ensuring efficient schedules.
Career Highlights:
- Customer Support Specialist & Data Administrator: Recognised for excellent customer service, including resolving customer queries, managing orders, and providing administrative support to sales teams.
- Customer Service Account Manager: Monitored calls, processed payments, managed databases, and ensured the timely resolution of customer concerns.
- Senior Customer Service Advisor & Data Quality Control: Managed data quality for confidential healthcare projects, ensuring accuracy and compliance with organisational standards.
This candidate is a dedicated and flexible professional, with a strong sense of ownership over their responsibilities. They consistently strive to provide excellent service and improve operational efficiency, making them a valuable asset to any team.
Notice period: Immediately available
Candidate Ref: 84162
To discuss this candidate or request a full CV, please contact:
Lillie Coxon – 01252 718777