A conscientious and adaptable administrative and customer service professional with a broad range of industry experience. This candidate has developed a strong skill set in general administration, customer service, and data management, consistently delivering high-quality results while maintaining confidentiality. They are deadline-driven, reliable, and possess a “can-do” attitude. With a passion for supporting teams and helping organisations achieve their goals, they can quickly learn new skills and comfortably adjust to changing work environments.

This candidate brings a versatile background and a broad range of skills to any role, making them a strong asset in administrative, customer service, and data management positions. With a solid work ethic, strong organisational skills, and a commitment to delivering excellence, they are ready to contribute to the success of any team or business.

Exposure includes:

  • Managed supporter data and financial transactions using the CRM system, processed donations, and handled membership renewals. Ensured accurate record-keeping and addressed supporter inquiries via email, phone, and post. Worked efficiently to maintain a high level of customer service and confidentiality.
  • Welcomed customers and assisted with queries, maintaining safety protocols. Supported team members with store presentation and ensured compliance with signage and health standards.
  • Supported the company’s administrative functions, processing finances and managing supporter records in the CRM system. Sent out welcome packs to new members and ensured data accuracy across various systems.
  • Played a key role in reducing customer complaints by ensuring returned products were checked and ready for rehire. Assisted in stock management and collaborated with the accounts team on invoicing and order processing.
  • Maintained confidentiality while managing client data, produced product reports, and supported the company’s social media and website content updates. Managed reception duties, including visitor greeting and boardroom booking.
  • Acted as a point of contact for clients and managed contract renewals, ensuring data was accurately entered into the company’s bespoke system. Assisted in handling customer queries, including the processing of manual invoices and correspondence.
  • Supported the customer account management team with administrative tasks. Managed purchase orders and cheques, coordinated boardroom bookings, and helped with client orders to ensure timely delivery.
  • Managed customer orders, ensuring accurate picking and packing for timely dispatch. Used the company’s system to track inventory and orders, ensuring smooth operations.

Core Competencies:

  • Skilled in managing financial and personal data in compliance with data protection laws
  • Excellent interpersonal and communication skills, with attention to detail and accuracy
  • Strong problem-solving abilities and proactive in addressing issues
  • Highly organised, with a proven ability to multitask and prioritise effectively

Software knowledge:

  • Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Experience with various CRM systems, particularly Raiser’s Edge
  • Strong working knowledge of telephone systems and data management tools

Qualifications:

  • Certificate for Learning, Employability, and Progression
  • IT Skills
  • Higher Education Courses in Mathematics, Information Technology, and Chemistry
  • Distinction in Information Technology

Notice period: Immediately available

Candidate ref: 84236

 

To discuss this candidate or request a full CV, please contact:

Lillie Coxon – 01252 718777

Lillie.Coxon@howett-thorpe.co.uk