A highly driven and customer-focused administrative individual with extensive experience in management and team leadership. They have demonstrated their ability to coach and develop teams, ensuring a high standard of customer service and effective claim handling. Their strong interpersonal skills enable them to build productive relationships with customers and colleagues, while their focus on training fosters a supportive work culture. Their hands-on experience in addressing complex customer queries, administrative management and performance metrics highlights their suitability for a Customer Service Administrator position.
Exposure includes:
- Responsible for the coaching, development and supervision of teams to achieve contractual service level agreements while maintaining excellent levels of claim handling and customer service.
- Supervise the delivery of key performance indicators and service level agreements for frontline staff.
- Enhance daily claim management operations relating to emergency situations overseas.
- Point of referral for complex claim queries to ensure the provision of excellent customer service.
- Use of internal systems to complete regulatory audits and review periodic statistics to ensure a consistently high level of quality and efficiency.
- Ongoing management of individual and team performance.
- Handling a ranging level of HR concerns, issues and procedures.
Qualifications:
- BA (Hons) Performing Arts Film, TV & Theatre
- BTEC National Diploma in Performing Arts
- BTEC National Diploma in Beauty Therapy Sciences
- GCSEs
Notice period: 1 month
Candidate ref: 84606
To discuss this candidate or request a full CV, please contact:
Lillie Coxon – 01252 718777