Well-rounded, multi-talented and energetic individual. He has a wealth of experience as a Customer Service Manager, Production Manager, Personal assistant to company Director, and Senior Administrator roles in various industries from international distributing business to the local family businesses. Great experience in maintaining the company database, stock, suppliers, orders, generating monthly reports, dealing with emails, and business related customer warranty queries, organising courier collections/delivery arrangements and more.

Exposure includes:

  • Working closely with internal planning, production, distribution and technical teams
  • Manage the Client Services team, mentor, train, on-board, and develop
  • Ensuring that customer receive the highest standard of service possible. Assist clients, resolve issues in a timely manner and implement changes that can strengthen the company’s relationship with its clients, also maintain commercial position
  • Help to develop and implement efficient processes and systems which will be used by the Client Services team to foster an environment of continuous improvement. Be point of escalation for technical, administrative and process completion queries from the Client services team and resolving these queries directly
  • Working closely with Ecommerce team
  • Generate reports to provide management and customer information
  • Sign off products prior to running the machines to ensure they match production plan
  • Always abide to ISO requirements, health and safety procedures to ensure direct reports are complying to these regulations
  • Regularly updating company websites or social media posts about promotions or limited special offers. Creating detailed product descriptions and adverts
  • Processing sales orders, from packing small online orders sold on the company website, printing postage labels and getting items ready for dispatch either with local Post office or couriers, to organising large orders for transportation
  • Implementing and maintaining procedures/administrative systems

System exposure: Microsoft Office

Qualifications:

  • English Philosophy studies (2 years)
  • English Pedagogics qualification (4 year studies)
  • NCFE Level 2 Diploma in Business Administration
  • NVQ Level 2 Certificate in Security Industry
  • Certified Mental Health First Aider (MHFA England)
  • QNUK Level 3 Award in Emergency First Aid At Work (RQF)
  • 30 “iHasco” Online Training Certificates (Conflict Management, Equality & Diversity, Cyber Security Awareness, Environmental Awareness and others)
  • Sage 50 Instant Accounts Certificate

Notice period: Immediately available

Candidate ref: 120750

 

To discuss this candidate or request a full CV, please contact:

Tel: 01252 718777

Email: info@howett-thorpe.co.uk