A detail-oriented professional with substantial experience in customer service management, IT and technical support, and service delivery. Their strong communication skills enable effective collaboration with both technical and non-technical stakeholders. They have a proven track record in vendor management and change management, enhancing operational efficiency. Their meticulous approach to project coordination and ability to analyse requirements make them well-suited for a Facilities position, ensuring seamless service delivery and high levels of client trust. Experience with IT Service Management further complements their capability to improve facility operations effectively.
Exposure includes:
- Vendor Management
- Client Relationship Management
- Technical Support and Service Delivery
- Change Management
- Service Operations Management
- Product Development and Lifecycle Management
- Project Coordination and Management
- Business Requirements Analysis
- Workflow Design and Optimisation
- Strong Communication Skills
- IT Service Management Frameworks
- Digital Content Management
- Service Desk Institute Best Practices
Software knowledge: Proficient in Microsoft Office Suite, IT Service Management (ITSM)
Qualifications:
- BA Fine Art and Education
- Art Foundation
- A Level Ceramics and History
- GCSEs
Notice period: Looking to start a new role in August 2025
Candidate ref: 84928
To discuss this candidate or request a full CV, please contact:
Lillie Coxon – 01252 718777