Hardworking and ambitious customer service professional. Over 6 years’ experience in frontline customer service including face to face, online chat helpdesk and call centre in the automotive and retail sectors. Having benefitted from numerous call handling training initiatives this candidate is adept at handling difficult situations with a positive outlook and always seeks to provide solutions. Takes a responsible approach to any task undertaken and has a friendly, team orientated focus.
Exposure includes:
- Target driven KPI call statistic environment
- Online chat, call centre and face to face customer service
- Complaint handling and resolution training
- Supervisory responsibilities
- Engineer diary and schedule management for repairs
- Accurate data entry, spreadsheet reports
- Cash handling and balancing
- IT skills: Microsoft Office, CRM systems
Candidate ref: 120606