Confident in ability and a highly motivated and enthusiastic candidate with over 9 years experience in facilities & operations management, front desk reception and office administration. Working onsite with large, corporate managed serviced clients. Managing subcontractors, helpdesk, supplier invoices, site surveys, P&L responsibility, SLA’s and more.
Exposure includes:
- Main point of contact for client enquiries in relation to fixed services
- First point of escalation for all internal operational matters
- Managing scheduling of PPM’s via the CIMS
- Set up new maintenance contracts where required/arrange site surveys
- Re-engineer maintenance contracts – establish savings and implement
- Managing and terminating suppliers through re-engineering or due to site closures
- Attend client meetings and/or conduct regular client calls
- Handle invoice queries raised by Finance that relate to fixed line services
- Manage subcontractor compliance – RAMS, COSHH, service sheets etc in line with PPM’s
- Plan and arrange calls outs, maintenance visits, delivery of materials, extra works etc.
- Design & create quotes for clients using online portals
- Raise sales invoices & purchase orders
- Oversee the site’s Service Desk inbox and promptly log jobs
- Attend and participate in the monthly Contact Review meetings
- Review WIP, open purchase order and debt reports weekly
- Review P&L’s monthly and influence P&L result
- Maintain people records such as new starters, leavers, holiday & sickness
- Collate and process timesheets and expenses weekly
Candidate ref: 120121