Confident in ability and a highly motivated and enthusiastic candidate with over 9 years experience in facilities & operations management, front desk reception and office administration.  Working onsite with large, corporate managed serviced clients.  Managing subcontractors, helpdesk, supplier invoices, site surveys, P&L responsibility, SLA’s and more.

Exposure includes:

  • Main point of contact for client enquiries in relation to fixed services
  • First point of escalation for all internal operational matters
  • Managing scheduling of PPM’s via the CIMS
  • Set up new maintenance contracts where required/arrange site surveys
  • Re-engineer maintenance contracts – establish savings and implement
  • Managing and terminating suppliers through re-engineering or due to site closures
  • Attend client meetings and/or conduct regular client calls
  • Handle invoice queries raised by Finance that relate to fixed line services
  • Manage subcontractor compliance – RAMS, COSHH, service sheets etc in line with PPM’s
  • Plan and arrange calls outs, maintenance visits, delivery of materials, extra works etc.
  • Design & create quotes for clients using online portals
  • Raise sales invoices & purchase orders
  • Oversee the site’s Service Desk inbox and promptly log jobs
  • Attend and participate in the monthly Contact Review meetings
  • Review WIP, open purchase order and debt reports weekly
  • Review P&L’s monthly and influence P&L result
  • Maintain people records such as new starters, leavers, holiday & sickness
  • Collate and process timesheets and expenses weekly


Candidate ref: 120121